Refund & Return Policy

Returns

You have 30 days from the day your order is delivered to request a return.

To start one, email contact@thebotanical.shop with your order number and the reason for the return. We will reply within one business day with a return authorisation and the address to send it to.

Do not ship anything back before you have a return authorisation. Returns sent without one cannot be tracked to your order and cannot be refunded.

Condition

Returned items must be unopened, unused and in their original sealed packaging, with any seals intact. For health and safety reasons we cannot accept or resell a supplement pouch that has been opened.

Return shipping

The buyer is responsible for the cost of return shipping. We do not provide prepaid labels and we do not reimburse postage.

We strongly recommend a tracked service. Until the parcel reaches us it is your responsibility, and we cannot refund a return that is lost on its way back to us.

Restocking fee

Approved returns are refunded less a 20% restocking and processing fee, calculated on the product price you paid.

Example: a $29.99 pouch returned unopened is refunded at $23.99. The $6.00 difference is the restocking and processing fee.

Original shipping is not refunded.

When you get your money back

Once your return arrives and passes inspection, we issue the refund within two business days. Your bank or card issuer then takes a further 5–10 business days to post it, which is outside our control. Refunds go back to the original payment method.

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When you are NOT charged a fee

The restocking fee and the return shipping cost do not apply in any of these cases. In all of them we cover everything.

Damaged, wrong or missing items

If your parcel arrives damaged, the pouch is not what you ordered, or something is missing from a multi-pack, email us within 30 days of delivery with a photo of what you received and of the outside of the box.

We will replace it or refund it in full, your choice. No return required, no fee, no shipping cost to you.

Orders that never arrive

Orders leave our warehouse within one business day and tracking is emailed as soon as the parcel is scanned.

• If tracking shows the parcel was never delivered, contact us and we will replace or refund it in full once the carrier confirms the loss.
• If tracking shows it was delivered but you do not have it, check with your household and neighbours first, then contact us within 7 days of the delivery scan. We will open a claim with the carrier and, in most cases, send a replacement.

An adverse reaction

Stop taking the product immediately, speak to a doctor, and then email us. We refund you in full with no fee and no return, however long you have had it, and we want to know what happened.

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Cancelling an order

Email us as soon as possible. We ship fast — usually within one business day — so we can only cancel an order that has not yet been handed to the carrier. Once it has shipped, the return process above is the only route.

Address errors

If you notice a mistake in your delivery address, email us immediately. If the parcel has already shipped to an address you gave us incorrectly, we cannot refund or replace it once the carrier marks it delivered.

Multi-packs and add-on discounts

• Multi-packs (Buy 2 Get 1 Free, Buy 3 Get 2 Free). To refund a multi-pack you must return the whole set, including the free items, unopened. Partial returns of a multi-pack are not accepted, because the free item was earned by the quantity purchased.
• Add-on discounts. If you bought an add-on product at its discounted price and return the item that unlocked that discount, the add-on is refunded at the discounted price you actually paid, not at full price.

What this policy does not cover

• Requests made more than 30 days after delivery
• Opened, used or unsealed products, except in the fee-free cases listed above
• Products bought from any seller other than thebotanical.shop
• Return postage, under any circumstances other than the fee-free cases above

A note on your health

These products are dietary supplements. They are not intended to diagnose, treat, cure or prevent any disease, and these statements have not been evaluated by the Food and Drug Administration.

Talk to your doctor before starting if you take blood thinners, blood-pressure or diabetes medication, or if you have surgery scheduled. Do not use these products if you are pregnant or nursing.

Chargebacks

If something has gone wrong, please email us first — most problems are fixed in a single reply. If you file a chargeback without contacting us, we will respond to your bank with the order record, the delivery confirmation and this policy.

Your statutory rights

Nothing in this policy limits any right you have under the consumer law of your own country or state. Where local law gives you more than this policy does, local law wins.

Contact

Email: contact@thebotanical.shop Response time: one business day, Monday to Friday